Return / Exchange Policy
Within 30 days of the purchase date, you can return your shoes, new or used, for a refund or exchange for the full value of your purchase. Refunds are given in the same payment method you made the purchase. Sale items are final and not eligible for a refund.
Apparel & Accessories:
Within 30 days of the purchase date, you can return unworn and unused apparel or accessories items (tags still attached) for a refund or exchange for the full value of your purchase. Worn or used items cannot be returned. Refunds are given in the same payment method you made the purchase.
Return / Exchange Shipping Instructions for Online Orders
It's easy to make a return or exchange. Just follow these steps:
1 If you have not received an email from us that contains your return shipping label, submit the Request A Return Shipping Label Form and we will send you an email with your return shipping label attached.
Note: We will deduct the return label fee from your from total return credit. If you would prefer to obtain your own return label, please ship all items to the address below.
2 Fill out this Return - Exchange Form to let us know how you would like your return processed.
3 Place the items you would like to return / exchange and a copy of the completed Return / Exchange Form back into the original shipping box and securely tape your shipment closed.
4 Attach the return shipping label to the outside of the package. Remove or black out any other labels.
5 Take the package to one of the shipping carrier’s drop-off locations or schedule a pick-up.
Please allow 7-10 working days for your return / exchange to be processed.
All returns should be sent to:
Louisiana Running + Walking Co.
4153 Canal St. New Orleans, LA 70119